All companies say they can provide a top level service, and provide value for money. Unfortunately, glitzy marketing material doesn't design good security systems and ensure the day-to-day smooth running of business critical systems. Many companies can also brag about the customers they look after. But how long have they kept those customers? How satisfied are those customers? Do they lose a large percentage of their customers every year but keep afloat by a large sales team who sell on unkept promises?
It's a fact that the vast majority of service providers provide a level of service that is mediocre at best. At Universal we believe our track record and our customers sell our services better than we ever could. That's why we have the highest customer retention in the industry - bar none.
We encourage our perspective customers to speak to our existing customers to find out how their experience has been since they switched to Universal.
